Subscription FAQs
Got questions about the Curious Cardinals subscription model? We've got answers!
How subscriptions work
Why do you have a subscription billing model?
What is the benefit of having a subscription?
What is the trial/evaluation period?
How much is the subscription?
What is a "credit"?
How many credits do you get each month?
What happens if I don't use all my credits?
How do rollover credits work?
What happens if I accumulate credits?
Modifying and managing your subscription
How do I cancel my subscription?
Can I pause my subscription?
What if I don’t want a subscription?
I have been on a package for my student, can we stick with that?
Can I downgrade my subscription? We rarely hit 4 hours per month and I don’t want to worry about credits.
We’re going on vacation, what do I do with our subscription?
My student is about to wrap up with their mentor, why should I have a subscription?
Billing inquiries
How can I see how many credits I have?Why can I not see my subscription on the billing side of the platform?
Why was I charged multiple times?
Why was I charged during the trial period?
My student’s mentor cancels on me; how is it fair that I have to roll over credits?
I don’t understand, my student has only had 1 or 2 sessions – why am I being charged $380?
My trial period is almost over but my student has not met with their mentor yet. Can you extend the deadline?
Do you offer pay-as-you-go sessions?
What if I have 2 students? Can I use the credits from one subscription for the other student?